Leisuredome Terms and Conditions
Before making a booking or purchasing vouchers or other products, please read all our Terms and Policies carefully and make sure you understand them.
We are Big Box Entertainment Ltd. Trading as Leisuredome, and our registered address is
11 Burnell Court, Malahide Road, Northern Cross, Dublin 17
We are Cashless
Leisuredome is committed to being a safe place for our staff and customers to work. We can only accept cash at our automated top up stations within the centre. A Leisuredome ‘Recharge’ card will be issued to the value of the cash that you put in the machines. Sorry, but no change will be given. The recharge card can be used anywhere in the centre for purchase of items. You can get a balance at these stations too.
We accept credit and debit cards in our restaurant and at all our till points.
No excessively torn or soiled clothing.
No hats, clothing, jewellery or tattoos with profanity or objectionable art.
Only appropriate head gear may be worn on the premises.
Leisuredome is licenced to sell wine and beer. If you are under 18 you may not purchase any alcoholic drinks from us.
We operate a policy of asking for ID for anyone who looks under 23. If you are lucky enough to look under 23 please ensure that you have ID with you. Leisuredome will accept only the following forms of ID for purchases of alcoholic drinks:
Garda Age Card
Age restrictions apply in the following way:
Laser Tag – we recommend 7 and over
Escape Rooms – We recommend that a child should be 14 or over to enjoy the game. This is at parents discretion.
Kids Zone is for ages 4 – 12. Children must be supervised at all times.
Toddler Zone is for 10 months – 3 years of age. Children must be supervised at all times.
Bookings – General
When we refer to peak time pricing, we mean Friday to Sunday all day and any bank holidays.
Adult or Child?
In Leisuredome children means people aged 12 and under. Toddler is 3 and under.
Telephone & Online Bookings
We require full payment for any telephone or online booking at the time of your booking.
All bookings are subject to availability.
If you are interested in hiring our venue or part of our venue, please contact us on ‘firstname.lastname@example.org’
Cancellations & No Shows
You may cancel your booking for general events (excluding Bowling) up to two hours before your booking time. After this no refund can be offered. Once booked, Birthday Party’s can be cancelled no later than 7 days prior to the booking, or the full cost of the birthday will be forfeited.
We know that plans sometimes change! If you need to cancel your booking Leisuredome are happy to do so up to 48 hours in advance. After this time unfortunately we can no longer refund your booking. We can still move your booking to a future day so long as you contact us a minimum of 24 hours in advance. After this your booking will be forfeit.
Bowling reservations are time sensitive. Your reservation will begin at the time specified on your confirmation. You will forfeit any unused time if you fail to show for your booking or arrive late, and no additional time or other time slot will be authorized.
If you wish to decrease numbers, you may do so without penalty up to 7 days prior to your party date. After this you will not be compensated for any reductions or no shows.
If you wish to increase numbers, we will do our best to accommodate additional guests but this is subject to availability at the time of request.
Some kid’s meals may not be available on the day. If this is the case Leisuredome will endeavour to offer a substitute meal of the equivalent value.
Kids Zone Area Terms and Conditions
We have some terms & conditions that not only protect us, but more importantly protect you and your children. Please familiarise yourself with the following terms & conditions.
Please do not visit any play area if you or your child has experienced vomiting or diarrhoea in the last 48 – 72 hours.
All guests are responsible for ensuring that the information they provided at the time of booking is correct.
Leisuredome is not responsible for bookings made and confirmed through the website or over the phone in which the guest has provided erroneous information or made a booking error.
Any intentional or negligent loss or damage to the venue, furnishings, or equipment is the responsibility of the guests.
Discounts & Codes
We have the right to cancel, change, or restrict discount coupon offers at any time and for any reason.
Offers for discount codes cannot be shared, sold, or traded. Discount codes obtained through unofficial internet postings are invalid and may be rejected. At our sole discretion, we reserve the right to deny or cancel orders or contracts placed with discount codes.
Redemption Arcade Prizes
Merchandise has no cash value. The original receipt, the Re-Charge Card used for purchase, and original packaging are required for all refunds or exchanges. Refunds or exchanges will not be accepted for plush toys or confectionary. Refunds or exchanges will not be accepted after 30 days from the date of receipt.
This policy applies to walk-in and take away orders.
To provide the best customer satisfaction, we provide the following solutions.
Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us – hello@Leisuredome.ie
Preparation of your order begins at the given time slot. We cannot accept cancellations once your order has begun preparation.
Food Order Errors
If you receive food that is different from your receipt, we sincerely apologise. Please alert us as soon as you notice that there was an error in your order.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please alert us as soon as you notice that any food items were not received in your order. We will always do our best to send out any missing items immediately, however you may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please let us know immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in ‘as is’ condition’ so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card only after we receive the food in ‘as is’ condition and have confirmed the error to the discretion of the manager on duty.
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund for non-food items or beverages.
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policies, we will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.