Leisuredome Refund & Cancellation Policy

Booking Cancellations

For clarity ‘Booking Cancellations’ refers to all bookable activities that Leisuredome offers, such as bowling, Laser tag, Escape rooms, Sky walkway, Soft Play and Party bookings.

Leisuredome offer a standard no deposit refund policy on all bookings made.  If you have exceptional circumstances and wish to cancel your booking you need to get in touch with us or if you have a complaint to raise about your experience, please contact us on 01 9029521 or email hello@leisuredome.ie

If you contact us at hello@leisuredome.ie 48 hours prior to your booking we will move your date for you.

Redemption Arcade Prizes

Merchandise has no cash value. The original receipt, the Re-Charge Card used for purchase, and original packaging are required for all refunds or exchanges. Refunds or exchanges will not be accepted for plush toys or confectionary. Refunds or exchanges will not be accepted after 30 days from the date of receipt.

JJ’s Restaurant

This policy applies to walk-in and take away orders.

To provide the best customer satisfaction, we provide the following solutions.

Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us  – hello@Leisuredome.ie

Preparation of your order begins at the given time slot. We cannot accept cancellations once your order has begun preparation.

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologise. Please alert us as soon as you notice that there was an error in your order.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please alert us as soon as you notice that any food items were not received in your order. We will always do our best to send out any missing items immediately, however you may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please let us know immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in ‘as is’ condition’ so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card only after we receive the food in ‘as is’ condition and have confirmed the error to the discretion of the manager on duty.

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund for non-food items or beverages.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policies we will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.